HomeSquare Reviews

Lamps ordered were not as representated in pictures- supposed to be silver but we’re horrible bright gold. False advertising! Even though wrong color I am told I have to pay to ship/buy insurance which is such a scam. Update: After weeks of speaking to Walmart help line they decided to side with Homesquare and I will NEVER buy another thing from that store.

This Table that I ordered is not the color as represented in the photos and instruction. It is very light colored not walnut . Not only that they ship completely wrong item first time and even second time they not send correct item. What is more Home Square doesn’t cover return shipping costs even if the product is incorrect and places tons of stipulations and roadblocks to getting a return. My recommendation is buy from a different and reputable company. Just do yourself a favor and avoid them at all cost!

Buyer beware. This chair that I ordered is not the color as represented in the photos. It is very light colored - off white. And, what is more Home Square doesn’t cover return shipping costs even if the product is incorrect and places tons of stipulations and road blocks to getting a return. My recommendation is buy from a different and reputable company. I also tried to submit two reviews and they refused them. So, I will review them here. Just do yourself a favor and avoid them at all cost! Wish I had googled them for reviews in advance. I would have saved myself a lot of heartaches and wasted money!

I ordered a really expensive sofa from this company. They sent me an email with some trucking company that I cannot Google and find, and when I click on the link for the tracking, it asked me to enter in a number but there's no place to enter the number. I called them to find out where my sofa is as my credit cards already been billed and I get an answering machine that tells me to send an email and wait a day or two. There's a reason this company has lousy reviews on the Internet.

I had the misfortune of making a purchase from Homesquare. When the item arrived it was not the colour that was advertised. They would not stand behind their product despite sending pictures and even stating in an email to me the colour it was “supposed” to be. Clear case of false advertising and a gross lack of customer service. We had to drive over an hour to do a return at our expense. Apparently the poor ratings online for this company are well earned and we will never make a purchase from Homesquare again.

Update:02-17-23 today I called and was able to speak to customer service. They gave the option to return/replace or accept a 25% return off the purchase price. Glad they were willing to take responsibility.


Unfortunately I did not read the reviews before I purchased 2 book cabinets. Both were damaged. I immediately emailed photos to their customer service with no response. If I call the number listed, you can place an order with a live person, if you need to speak with customer service it says email us and we’ll get back to you. No response in days… that speaks volumes.

I was so excited to find a cabinet that was the perfect size for my project at such a great price that I didn't check the reviews first! When I saw the poor reviews and found the links on my confirmation email didn't work, I feared the worst! However, my cabinet arrived on time and in perfect condition (even though the packaging was a little damaged). Considering the price, the quality was great! The instructions were very good, and I am very pleased with my new cabinet.
For price / quality, on time delivery, packaging and instructions I would give 5 stars. But I take a star off for the worry caused by poor communication.

This is a sham company. I ordered two chairs and one of them was destroyed by FEDEX. I have emailed photos and documents multiple times. It is impossible to talk to a human and they do not respond. DO NOT BUY ANYTHING FROM HOMESQUARE. They are inhumane.

Ordered two twin bed frames in November '22 for about $1500. Mid December two giant wardrobes were delivered. Obviously wrong thing so we refused the order. Tried contacting the company but you can only email. The phone number provided doesn't go anywhere. They got back to us after a week and said they would have to have pictures taken and that it would go to a review board. They sent me a tracking number December 23 '22 saying that new items had been shipped. Tracking number doesn't work. Tried contacting them again and they said they would check into it. It's now Jan 18 '23 and no word from them. Trying to get my money back at this point. Worst customer service and this whole thing has been frustrating. Don't use this company!

I paid Homesquare.com over $400 for oak book shelves that they never delivered. I live in Missouri, and they actually delivered the shelves in my name to a Holiday Inn in Littler River, South Carolina. For weeks they would not respond to my request for refund, or a tracking number. Even when I repeated called, and wrote to them, they did not respond, until I threatened criminal action. They finally emailed me promising to refund my money within 3 days. It has been a week now, and no refund, and no communications.

Ordered over-the-door mirrors (2) and one of those arrived with broken frame and glass. Asked for credit back to charge card for broken mirror with photos via e-mail. Nothing! Asked via second e-mail for a callback. Nothing! Totally ignored. No customer service number provided and no way to reach except through e-mails which go unanswered.

One of the worst customer service. Customer needs to pay for the return shipping even though product doesn’t meet the requirements. Burden on customer. Should be stopped.

I recently purchased an accent table via Walmart from this organization. Nice looking piece but one leveler/adjuster was missing from one leg.

Long story short - they have deflected and delayed and 4 weeks later I still don't have this resolved. Sent them a photo of the missing pieces, referred to the assembly instructions on what was missing. Sent a photo of a properly constructed leg.

They kept asking questions to "define the problem". Then I was told the replacement parts was on the way and should have them in 1-3 days. That was 10 days ago.

This is a poorly run customer service organization. And I can tell you this won't be resolved - now the communication has stopped completely. BUY SOMEWHERE ELSE!

SHAME on me! I should read the reviews before placing my order for 2 power recliners from HomeSquare. After placing my order on July 1st my confirmation email from HomeSquare indicated I would receive my order between July 18-21 which would be in time for arriving guest. Well long story short my order is delayed another month. Try and call HomeSquare customer service you can't they only accept emails. They charge a restocking fee if you cancel your order even before it leaves them. Be careful and think twice before you order products with HomeSquare. PS. I found the same items from a vendor today online $200 cheaper and could still deliver well before HomeSquare could process my order. 62% BAD reviews for HomeSquare...now I know why.

AVOID LIKE THE PLAGUE! This is the worst company to do business with. I bought a desk back in December and one of the pieces was delivered damaged. I reached out to them immediately. They had me explain the situation, send pics like 10 times because there was no response and so they would say that they didn't receive them. Then when they finally received them, they promise you they are going to take care of it and you don't hear from them again. 6+ months later and I still haven't received my replacement part or refund and they literally don't respond at all anymore. I even went as far as to tell them that I was going leave bad reviews because as a business owner I understand that your reputation is all you have and I couldnt understand why that didnt make them at least respond. Then I actually saw how bad their reviews are and it instantly made sense. TERRIBLE REVIEWS FOR A TERRIBLE COMPANY!