HomeSquare Reviews

The lamps I ordered didn't match the images at all - they were meant to be silver but turned out to be this awful bright gold. Talk about misleading! Even though they sent the wrong color, I was informed that I need to cover the shipping and insurance costs, which feels like a total rip-off. Update: After weeks of dealing with Walmart's customer service, they chose to back Homesquare, and I swear I will NEVER shop there again.

The table I received isn’t the shade shown in the pictures or the instructions. It’s way lighter than walnut. To make matters worse, they sent the wrong item not just once, but twice! Plus, Home Square doesn’t cover the return shipping fees, even when the product is wrong, and they throw up a bunch of hurdles to make returns a hassle. My advice? Go with a different, trustworthy company. Seriously, do yourself a solid and steer clear of these folks!

Heads up, folks. The chair I got isn’t the shade shown in the pictures. It’s a really light color - more like off-white. Plus, Home Square doesn’t pay for return shipping even when the item is wrong, and they throw up a bunch of hurdles to make returns a hassle. My advice? Go with a different, trustworthy company. I even tried to post two reviews, but they got shot down. So, I’m sharing my thoughts here. Seriously, do yourself a solid and steer clear of them! I wish I had checked out their reviews beforehand. It would’ve saved me a heap of trouble and cash!

I purchased a pricey sofa from this company. They emailed me details about a shipping service that I can't seem to look up, and when I try to use the tracking link, it prompts me for a number but doesn’t provide a spot to input it. I reached out to them to check on my sofa's whereabouts since my credit card has already been charged, but all I got was a voicemail instructing me to send an email and wait a couple of days. There’s a reason this company has such poor ratings online.

I had a rough experience buying from Homesquare. When my order showed up, it wasn’t the color that was promised. They refused to take responsibility for their product, even after I sent them photos and they acknowledged in an email what the color was 'meant' to be. This is a clear example of misleading advertising and a serious lack of customer support. We had to drive over an hour to return it, and we had to pay for that ourselves. Looks like the bad reviews online about this company are totally justified, and we won’t be shopping with Homesquare again.

Update: 02-17-23, I managed to get through to customer service today. They offered me a choice to return or replace the items, or I could take a 25% discount off the total cost. I appreciate that they were ready to own up to the issue.

Regrettably, I skipped reading the reviews prior to buying two book cabinets. Both arrived damaged. I quickly sent photos to their customer service but didn’t hear back. If you call the number provided, you can place an order with someone live, but for customer service, it says to email them and they’ll respond. Days went by with no reply… that really says a lot.

I was thrilled to discover a cabinet that fit my project just right at such an awesome price that I skipped checking the reviews beforehand! When I noticed the negative feedback and realized the links in my confirmation email were broken, I started to worry! But, my cabinet showed up right on schedule and in excellent shape (even if the packaging had a bit of wear). Given the cost, the quality was impressive! The instructions were clear, and I'm really happy with my new cabinet. For price/quality, timely delivery, packaging, and instructions, I’d rate it 5 stars. However, I’m deducting a star due to the anxiety caused by the lack of communication.

This company is a total scam. I ordered a pair of chairs, and one got wrecked by FEDEX. I've sent photos and paperwork over and over. It's nearly impossible to reach a real person, and they just don’t reply. Seriously, steer clear of HOMESQUARE. They lack basic humanity.

I ordered two twin bed frames back in November '22 for around $1500. Come mid-December, two huge wardrobes showed up instead. Clearly, that was not what I ordered, so we turned them away. I attempted to reach out to the company, but the only option was email. The phone number they provided leads nowhere. After a week, they finally responded, saying they needed pictures and that it would be reviewed by a board. On December 23 '22, they sent me a tracking number claiming new items were on the way, but that number doesn’t work. I reached out again, and they promised to look into it. Now it’s January 18 '23, and I haven’t heard a peep from them. At this point, I just want my money back. The customer service has been the worst, and this whole experience has been a real headache. Seriously, steer clear of this company!

I forked over more than $400 to Homesquare.com for some oak bookshelves that never showed up. I’m based in Missouri, but they somehow sent the shelves to a Holiday Inn in Little River, South Carolina, under my name. For weeks, I tried to get a refund or even a tracking number, but they just ignored me. I called and wrote to them multiple times, but it wasn’t until I mentioned possible legal action that they finally got back to me. They promised to refund my cash within three days, but here we are a week later, and still no refund or any word from them.

I bought two over-the-door mirrors, but one showed up with a shattered frame and cracked glass. I requested a refund to my credit card for the damaged mirror, sending photos through email. Crickets! I followed up with another email asking for a call back. Still nothing! It's like I'm being completely ignored. There's no customer service number to call, and the only way to get in touch is through emails, which just get left hanging.

This has got to be one of the worst experiences I've had with customer service. Customers are required to cover the return shipping costs, even when the product doesn't fit the criteria. It's a real hassle for the buyer. This practice ought to be changed.

I recently bought an accent table from Walmart through this company. It’s a nice piece, but one of the levelers was missing from a leg.

To make a long story short, they’ve been deflecting and delaying, and here I am, four weeks later, still no resolution. I sent them a picture of what was missing, along with the assembly instructions. I even included a photo of a correctly assembled leg.

They kept asking me to clarify the issue. Eventually, I was told that the replacement parts were on their way and I should expect them in 1-3 days. That was ten days ago.

This customer service is poorly managed. Honestly, I doubt this will get sorted out now that communication has completely stopped. Do yourself a favor and shop elsewhere!

What a mistake I made! I really ought to have checked the reviews prior to ordering 2 power recliners from HomeSquare. After I placed my order on July 1st, the confirmation email I got from them said I’d get my stuff between July 18-21, just in time for some guests. But, to make a long story short, my order got pushed back another month. If you try to reach out to HomeSquare’s customer service, good luck! They only respond to emails. Plus, if you decide to cancel your order before it even ships, they hit you with a restocking fee. Seriously, think twice before buying from HomeSquare. Oh, and by the way, I found the same recliners from another seller today for $200 less, and they could deliver way sooner than HomeSquare could even process my order. With 62% of reviews being negative for HomeSquare, it’s clear why.

STEER CLEAR OF THIS COMPANY! This is hands down the worst place to shop. I ordered a desk back in December, and one of the parts arrived damaged. I contacted them right away. They had me explain what happened and send photos like ten times because they claimed they didn’t get them. Finally, when they acknowledged the pictures, they assured me they would handle it, but then I never heard from them again. Now, over six months later, I’m still waiting for my replacement part or a refund, and they’ve completely stopped responding. I even told them I’d leave negative reviews since, as a business owner, I know how crucial reputation is, and I couldn’t figure out why that didn’t prompt a response. Then I checked out their reviews and it all clicked. AWFUL REVIEWS FOR AN AWFUL COMPANY!